RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: 9 June 2026

At Villionaire, every product is carefully inspected, quality-checked, and packed before dispatch. As a luxury limited-edition fashion brand, we maintain strict return, refund, and exchange procedures to protect product quality, hygiene, authenticity, inventory integrity, and our customers from misuse.

These procedures are designed to prevent wardrobe abuse, temporary-use returns, event-wear returns, product substitution, fraudulent claims, and other forms of policy exploitation.

By placing an order with Villionaire, you acknowledge and agree to this policy, subject to applicable law.

1. RETURN ELIGIBILITY

Eligible products may be requested for return within 14 calendar days from the date the shipment is recorded as delivered by the applicable courier partner.

To qualify for a return, the product must:

Be unused, unworn, unwashed, and undamaged.
Be returned in the same condition in which it was delivered.
Include all original tags, labels, packaging, inserts, accessories, authenticity cards, and protective materials supplied with the product.
Have the applicable Villionaire security seal/return tag intact and untampered with.
Show no signs of wearing, washing, stretching, alteration, staining, makeup, perfume, deodorant, smoke, pet hair, excessive lint, scratches, fabric damage, cosmetic residue, or other use.
Not have been used for photography, content creation, social media shoots, events, parties, commercial activity, temporary styling, or personal occasions.
Pass Villionaire's quality inspection upon receipt.

All returns require prior approval. Submission of a return request does not guarantee approval.

If a returned product does not meet the eligibility requirements, Villionaire may reject the return and return the product to the customer. Applicable return shipping costs may be payable by the customer.

2. FREE RETURNS WITHIN 7 DAYS

Villionaire offers free returns within 7 calendar days from the recorded delivery date for eligible products.

To qualify for a free return:

The return request must be submitted within 7 calendar days of delivery.
The product must satisfy all return eligibility requirements in Section 1.
The applicable Villionaire security seal/return tag must remain completely intact and untampered with.

No standard return shipping fee will be deducted from an approved refund for an eligible free return.

3. RETURNS FROM DAY 8 TO DAY 14

Eligible products may be returned between day 8 and day 14 from the recorded delivery date, provided they satisfy the return requirements in Section 1.

For these returns, a standard return shipping fee will be deducted from the approved refund amount.

This applies to customer-initiated returns, including returns due to:

change of mind,
size preference,
fit preference,
styling preference,
or other customer-related reasons.

4. SECURITY SEAL / RETURN TAG

Certain Villionaire products are fitted with a “DO NOT REMOVE / DO NOT BREAK” security seal or return tag.

The security mechanism is used to protect against wardrobe abuse, temporary-use returns, event-wear returns, content-shoot usage, product switching, product substitution, counterfeit replacement, and worn-item refund claims.

Customers should inspect the product, size, fit, and appearance before removing or interfering with the security seal or return tag.

If the security seal or return tag has been removed, broken, cut, detached, damaged, altered, reattached, or otherwise tampered with, the product will normally be ineligible for return or exchange.

This restriction does not affect any remedy that may be required under applicable law.

5. NON-RETURNABLE PRODUCTS

The following products are generally non-returnable and non-refundable, except where defective, damaged, incorrect, or where a remedy is otherwise required under applicable law:

Final Sale products
Clearance products
Limited-edition or limited-drop products specifically designated as non-returnable
Customized or personalized products
Altered garments
Innerwear
Swimwear
Bodysuits
Socks
Jewellery
Accessories
Sunglasses
Caps and headwear
Gift cards
Promotional giveaway items
Mystery boxes or mystery products
Products marked “FINAL SALE”
Products marked “NON-RETURNABLE”
Products marked “NO RETURNS”
Products marked “CLEARANCE”

For hygiene, authenticity, and quality-control reasons, products showing signs of contamination, wear, misuse, alteration, or tampering may be refused.

6. SIZE, FIT & CHANGE OF MIND

Customers are responsible for reviewing the available:

size chart,
garment measurements,
fit description,
model measurements,
and product specifications

before placing an order.

Individual body proportions and fit preferences vary. Villionaire does not guarantee that a garment will meet an individual customer's preferred fit or styling expectations.

Subject to the return eligibility requirements, customers may request a return because of change of mind, size preference, fit preference, styling preference, or other personal reasons.

The applicable return period and shipping-fee rules in this policy will apply.

Repeated size-related returns or excessive return activity may result in reasonable account restrictions, subject to applicable law.

7. EXCHANGE POLICY

Eligible products may qualify for a one-time exchange within 14 calendar days of delivery, subject to:

product availability,
size availability,
successful quality inspection,
return eligibility,
and delivery serviceability.

If the requested replacement is unavailable, Villionaire may offer an alternative replacement, store credit, or refund where applicable.

Products that do not meet the return eligibility requirements will not qualify for exchange.

For customer-requested exchanges relating to size, fit, styling, change of mind, or preference, applicable shipping charges may be payable by the customer.

Where an exchange is required because Villionaire shipped an incorrect, damaged, defective, or incorrectly fulfilled product, Villionaire will arrange or bear applicable shipping costs, subject to verification.

8. RETURN REQUEST PROCEDURE

To initiate a return or exchange, contact:

Email: support@villionairesclub.com

Customers may be required to provide:

Full Name
Order Number
Registered Email Address
Registered Phone Number
Reason for Return or Exchange
Clear product photographs
Photographs of product tags and security seal
Packaging photographs, where applicable
Other information reasonably required for verification

If approved, Villionaire will provide return instructions and may issue a Return Authorization Number (“RAN”).

Products must not be sent back without prior authorization.

Unauthorized returns may be refused or returned to sender.

9. DEFECTIVE OR DAMAGED PRODUCTS — 12-HOUR REPORTING WINDOW

If a customer receives a product with a visible:

manufacturing defect,
fabric defect,
stitching defect,
product damage,
missing component,
or other product-related issue,

the issue must be reported to Villionaire within 12 hours of delivery.

Customers should provide clear photographs and, where requested, an unboxing video or other supporting evidence.

Prompt reporting enables Villionaire to investigate the condition of the product at the time of delivery.

Failure to report within the specified period may affect Villionaire's ability to verify the claim and may affect its resolution, subject to applicable law.

Where a defective, damaged, or incorrectly fulfilled product is verified, Villionaire may provide an appropriate resolution, including replacement, exchange, store credit, partial refund, or full refund.

The standard return shipping fee will not be deducted where the return is approved because of a verified defect, damage, incorrect product, or fulfilment error attributable to Villionaire.

10. MARKED DELIVERED BUT NOT RECEIVED — 6-HOUR REPORTING WINDOW

If courier tracking shows an order as “Delivered” but the customer has not actually received the shipment, the customer must notify Villionaire within 6 hours of the shipment being marked as delivered.

Contact:

support@villionairesclub.com

Customers should provide:

Order Number
Full Name
Registered Phone Number
Registered Email Address
Delivery address
Relevant courier communication
Any available delivery evidence

Customers should first check with household members, building reception/security, neighbours, or other persons who may have accepted the shipment on their behalf.

Villionaire may investigate the matter with the relevant logistics provider and may request additional verification.

A courier “Delivered” status does not by itself prevent an investigation. However, prompt reporting within the 6-hour period is required to enable timely verification.

11. WRONG, MISSING OR INCOMPLETE ORDERS

If an order contains an incorrect product, incorrect size, missing product, missing accessory, or other fulfilment discrepancy, the issue must be reported promptly and within the applicable reporting period under this policy.

Villionaire may request photographs, packaging information, shipping-label photographs, unboxing video, courier information, or other evidence.

Following verification, Villionaire may provide an appropriate resolution, including replacement, exchange, store credit, partial refund, or full refund.

12. UNBOXING VIDEO REQUIREMENT

For claims involving damaged products, manufacturing defects, incorrect products, missing products, missing accessories, packaging tampering, incomplete orders, or suspected product/package substitution, Villionaire may require a continuous, unedited unboxing video as supporting evidence.

Where available, the video should:

begin before the package is opened,
show the shipping label,
show the condition of the package,
show all package seals,
show the opening process,
and display all contents received.

Edited clips, screenshots, cut videos, or incomplete recordings may not provide sufficient evidence for verification.

Where sufficient evidence is not provided, Villionaire may be unable to verify or approve the claim.

13. QUALITY INSPECTION

All approved returned products undergo a quality inspection after receipt.

A return may be rejected if inspection identifies:

security seal or return-tag tampering,
signs of wearing,
washing,
perfume, deodorant, smoke, or other odors,
makeup or cosmetic residue,
stains or marks,
stretching,
alterations,
fabric damage,
scratches,
excessive lint or pet hair,
missing tags,
missing packaging,
missing accessories,
product substitution,
or other evidence that the product was not returned in its original condition.

If a return is rejected following inspection, Villionaire may return the product to the customer. Applicable return shipping costs may be payable by the customer.

14. REFUNDS

Approved refunds will generally be processed to the original payment method wherever technically possible.

Customer-Initiated Returns

For an approved customer-initiated return:

Within 7 days: no standard return shipping fee will be deducted.
Day 8 to Day 14: the applicable standard return shipping fee will be deducted from the refund.

Original shipping charges and other third-party charges may be non-refundable where permitted by applicable law.

Refund Processing Times

Indicative processing timelines after refund approval are:

UPI / Wallets: 2–7 business days
Debit / Credit Cards: 5–14 business days
International Payments: Dependent on banks, payment providers, and international payment systems

Actual timelines may vary depending on the payment provider or financial institution.

15. CASH ON DELIVERY (COD)

To reduce fraudulent ordering, shipment refusal, and RTO activity:

COD may be available only for selected users, locations, products, or order values.
Villionaire may restrict or disable COD for transactions identified as high-risk or suspicious.
Customers with repeated COD refusals or excessive RTO activity may lose COD eligibility.

COD refunds may be processed through:

UPI,
bank transfer,
store credit,
or another verified payout method.

COD refunds will not be provided in physical cash.

Villionaire may request verification of payout details before processing a COD refund.

16. RETURN-TO-SENDER (RTO)

An order may be classified as RTO where it is returned by the courier because of:

customer refusal to accept delivery,
customer unavailability,
incorrect or incomplete address,
failure to respond to delivery attempts,
failure to cooperate with the courier,
or another customer-related delivery issue.

Where permitted by applicable law, Villionaire may deduct reasonable shipping or other directly attributable costs actually incurred in connection with an RTO from any eligible refund.

Repeated RTO activity may result in COD restrictions, prepaid-only ordering, cancellation of future orders, or other reasonable account restrictions.

17. FRAUD PREVENTION & POLICY ABUSE

Villionaire may monitor orders, returns, and account activity for indicators of:

excessive returns,
wardrobe abuse,
temporary-use returns,
event-wear returns,
product switching,
false damage claims,
empty-box claims,
used-product returns,
fraudulent non-delivery claims,
chargeback abuse,
promotional abuse,
reseller exploitation,
repeated COD refusals,
or other suspicious purchasing behaviour.

Where fraud, abuse, or policy circumvention is reasonably identified, Villionaire may take appropriate action, including:

refusing a return,
denying an unsupported refund claim,
restricting return privileges,
cancelling suspicious orders,
restricting COD,
requiring prepaid payment,
suspending an account,
restricting future purchases,
or pursuing available recovery or legal remedies where appropriate.

Villionaire may retain relevant order, delivery, packaging, photographic, video, communication, payment, and transactional records where reasonably necessary to investigate disputes, prevent fraud, protect legitimate business interests, comply with legal obligations, or enforce its policies.

18. CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact Villionaire before initiating a chargeback or payment dispute so the matter can be investigated and resolved where possible.

Where a payment dispute is raised, Villionaire may provide relevant records to payment processors, banks, card networks, logistics providers, or other relevant parties, including:

order information,
payment records,
delivery confirmation,
tracking information,
customer communications,
product photographs,
return records,
inspection records,
and other relevant evidence.

Villionaire reserves all rights and remedies available under applicable law in relation to fraudulent or abusive payment disputes.

19. INTERNATIONAL ORDERS

For international orders, customers are responsible for applicable:

return shipping costs,
customs duties,
import taxes,
local taxes,
handling charges,
brokerage charges,
and compliance with local import regulations,

unless otherwise required by applicable law or expressly agreed by Villionaire.

If an international shipment is refused, abandoned, unclaimed, returned by customs, or destroyed or disposed of by customs authorities, refund eligibility may be affected and applicable recovery, shipping, customs, or handling costs may be deducted where permitted by law.

Currency conversion fluctuations and international banking charges are outside Villionaire's control.

20. SALE & PROMOTIONAL ORDERS

Products purchased during promotional campaigns, special sales, clearance events, or limited-time offers may have return and exchange conditions different from standard products.

The specific terms displayed during the relevant campaign will apply.

Products marked:

“FINAL SALE”
“NO RETURNS”
“CLEARANCE”
“NON-RETURNABLE”

are generally non-returnable except where defective, incorrect, damaged, or where a remedy is otherwise required under applicable law.

Where promotional gifts, complimentary products, or other free items were provided as part of an order, Villionaire may require such items to be returned where the underlying order is being returned or refunded.

21. RIGHT TO RESTRICT TRANSACTIONS

Villionaire may refuse or restrict transactions where it reasonably identifies:

fraud,
attempted fraud,
policy circumvention,
repeated abuse,
suspicious payment activity,
excessive RTO activity,
or other materially suspicious conduct.

Any such action will be subject to applicable law and will not affect consumer rights that cannot legally be excluded or restricted.

22. POLICY UPDATES

Villionaire may modify, revise, or update this policy from time to time.

The version published on the Villionaire website at the relevant time will apply to purchases made after that version becomes effective, unless otherwise required by applicable law.

Customers are encouraged to review the latest version before placing an order.

23. CONTACT INFORMATION

Email: support@villionairesclub.com
Phone: +91-8977662950

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Registered Business Address

Plot No. 149, SP Nagar, KPHB, Kukatpally,
Hyderabad, Telangana – 500085, India

Authorized Return Address