We take pride in product quality and customer satisfaction. This policy outlines eligibility and procedures for returns and refunds.
1. Eligibility for Return
To qualify for a return, the product must:
a) be returned within 7 days of delivery;
b) be unworn, unused, and unwashed;
c) have all original tags and our security seal intact;
d) be in original packaging;
e) include proof of purchase.
We reserve the right to refuse returns that fail these conditions.
2. Non-Returnable Items
a) items marked final sale or clearance;
b) customized or altered garments;
c) items with removed or broken seal;
d) hygiene-sensitive apparel;
e) items showing wear, stains, damage, or odor.
3. Return Process
a) contact us at villionairehq@gmail.com to request a Return Authorization Number;
b) ship items using a trackable service;
c) customer is responsible for return shipping unless defective or incorrect product received.
4. Inspection and Refunds
Returned items undergo quality inspection. Refunds may be denied or partially refunded if:
a) item shows use;
b) seal or tags are missing;
c) packaging is damaged.
Approved refunds are issued to the original payment method within standard processing time.
5. Exchanges
We do not provide direct exchanges. Customers may place a new order after eligible refund.
6. Damaged, Defective, or Incorrect Items
Report within 48 hours of delivery with photos. We will replace or refund defective or incorrect items including return shipping where applicable.
7. Sale and Promotional Items
Sale items may be returned only if not marked final sale. Free gifts may need to be returned for a full refund to be issued.
8. International Returns
Return shipping, duties, and customs fees are customer responsibility. Refunds are processed in original currency.
