Return & Refund Policy

RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: 09/06/2026

At Villionaire, we are committed to delivering premium-quality products and maintaining the highest standards of customer experience. Every product is carefully inspected before dispatch to ensure it meets our quality standards and brand expectations.

As a fashion and lifestyle brand, we also maintain strict return, refund, and exchange procedures to protect our customers and our business from misuse, wardrobe abuse, temporary-wear returns, product substitution, fraudulent claims, and policy exploitation.

By placing an order with Villionaire, customers acknowledge and agree to all terms outlined within this policy.

Return Eligibility

Eligible products may be returned within 14 calendar days from the confirmed delivery date, subject to approval and compliance with all conditions stated below.

To qualify for a return:

The item must remain unused, unworn, unwashed, and undamaged
The product must be returned in the exact same condition in which it was originally delivered
All original tags, labels, packaging, inserts, accessories, authenticity cards, and protective materials must be included
All Villionaire security seals and return tags must remain fully attached and untampered
The product must not show signs of:
- wear,
- washing,
- stretching,
- alteration,
- damage,
- staining,
- perfume/deodorant odor,
- smoke smell,
- makeup traces,
- pet hair,
- lint damage,
- or fabric tampering
The item must not have been used for:
- photography,
- content creation,
- events,
- social media shoots,
- commercial usage,
- temporary styling purposes,
- or personal occasions
The return request must be submitted within the approved timeframe
The returned item must successfully pass Villionaire’s quality inspection upon receipt

Villionaire reserves the right to reject any return request that fails to meet these conditions.

If a returned product does not pass inspection, the item may be shipped back to the customer at the customer’s expense.

Mandatory “DO NOT REMOVE / DO NOT BREAK” Security Tag Policy

Certain Villionaire products are fitted with a mandatory “DO NOT REMOVE / DO NOT BREAK” security return tag.

This security mechanism exists to prevent:

wardrobe abuse,
temporary usage returns,
event wear returns,
influencer/content-shoot misuse,
product swapping,
counterfeit replacement attempts,
and worn-item refund fraud.

The security tag must remain fully intact, attached, and untampered for any return request to qualify.

If the security tag is:

removed,
broken,
detached,
cut,
damaged,
altered,
reattached,
or tampered with in any manner,

the product immediately becomes:

NON-RETURNABLE AND NON-REFUNDABLE UNDER ALL CIRCUMSTANCES.

No exceptions will be made once the security tag has been removed or damaged.

Customers are strongly advised to carefully inspect sizing, fit, and styling before removing the security tag.

Non-Returnable & Non-Refundable Products

The following categories are strictly non-returnable and non-refundable unless received damaged, defective, or incorrect:

Final Sale items
Clearance products
Limited edition drops
Customized or personalized items
Altered garments
Innerwear
Swimwear
Bodysuits
Socks
Jewellery
Accessories
Sunglasses
Caps/headwear
Gift cards
Promotional giveaway items
Mystery boxes or mystery products
Products marked:
- “FINAL SALE”
- “NON-RETURNABLE”
- “NO RETURNS”

For hygiene, authenticity, and quality-control reasons, Villionaire reserves the right to refuse returns showing signs of contamination, wear, misuse, or tampering.

Sizing & Fit Responsibility

Customers are responsible for reviewing:

size charts,
fit descriptions,
garment measurements,
model sizing references,
and product specifications

before placing an order.

As individual body types and fit preferences vary, Villionaire cannot guarantee personal fit expectations or styling preferences.

Returns requested solely due to:

fit preference,
styling dissatisfaction,
change of mind,
or personal expectation differences

may be subject to approval limitations.

Repeated size-related returns or excessive return behavior may result in:

restricted return eligibility,
exchange-only approvals,
store-credit-only refunds,
prepaid-only purchase access,
or permanent account limitations.

Exchange Policy

Eligible products may qualify for a one-time exchange, subject to:

stock availability,
successful quality inspection,
and delivery serviceability.

Exchange requests must be initiated within 14 calendar days from delivery.

If the requested replacement product or size is unavailable, Villionaire may offer:

store credit,
an alternative replacement,
or a refund at its sole discretion.

Products showing signs of use, washing, wear, or security tag tampering will not qualify for exchange.

Return Request Procedure

To initiate a return request, customers must contact:

Email: support@villionairesclub.com

Customers must provide:

Full Name
Order Number
Registered Email Address
Registered Phone Number
Reason for Return
Clear product images
Images of packaging where applicable

Once approved, customers will receive a Return Authorization Number (“RAN”).

Returns sent without prior authorization may be refused, rejected, or returned to sender.

Submission of a return request does not automatically guarantee approval.

Unboxing Video Requirement

For claims involving:

damaged products,
manufacturing defects,
incorrect items,
missing products,
missing accessories,
packaging tampering,
or incomplete deliveries,

customers are required to provide a continuous, unedited unboxing video.

The video must:

begin before opening the package,
clearly display the shipping label,
show all package seals,
and fully display all contents received.

Edited clips, screenshots, cut videos, or incomplete recordings may not be accepted as valid proof.

Claims submitted without sufficient evidence may be rejected.

Damaged, Incorrect, Missing, or Defective Products

If a customer receives:

a damaged item,
incorrect item,
manufacturing defect,
incomplete order,
or tampered package,

the issue must be reported within:

48 hours of delivery for domestic orders
72 hours of delivery for international orders

after the shipment is marked as delivered by the courier.

After internal verification, Villionaire may:

issue a replacement,
provide store credit,
offer a partial refund,
or process a full refund depending on the case.

Villionaire reserves the right to request additional proof or verification before resolution.

Quality Inspection Process

All returned products undergo a strict quality inspection process upon receipt.

Returns may be rejected if:

the security tag has been removed or damaged,
the product smells worn, washed, or perfumed,
packaging is incomplete or excessively damaged,
the item contains stains, scratches, marks, or cosmetic residue,
there are visible signs of usage,
the item differs from what was originally shipped,
or tampering is detected.

Inspection decisions made by Villionaire shall be considered final.

Refund Processing

Approved refunds will be processed to the original payment method wherever possible.

Estimated refund timelines:

UPI/Wallets: 2–7 business days
Debit/Credit Cards: 5–14 business days
International Payments: dependent on banking systems and payment providers

Original shipping fees, customs duties, COD charges, payment gateway fees, handling charges, convenience fees, and import taxes are non-refundable unless the issue was caused directly by Villionaire.

Refund timelines may vary depending on banks, financial institutions, international payment systems, or third-party payment providers.

Cash On Delivery (COD) Orders

To reduce fraudulent ordering activity and shipment refusals:

COD may only be available for selected users, locations, or order values
Villionaire reserves the right to disable COD for suspicious or high-risk transactions

Customers repeatedly refusing COD orders may:

permanently lose COD eligibility,
be restricted to prepaid orders only,
or face account restrictions.

Refunds for COD orders may be processed via:

UPI,
bank transfer,
store credit,
or another verified payout method.

Return-To-Sender (RTO) Shipments

Orders returned due to:

customer unavailability,
refusal to accept delivery,
incorrect address submission,
failed delivery attempts,
or non-cooperation with courier partners

may be subject to:

shipping deductions,
handling fees,
restocking fees,
or partial refund eligibility.

Repeated RTO behavior may result in future ordering restrictions.

Fraud Prevention & Policy Abuse

Villionaire actively monitors all accounts and transactions for:

excessive return activity,
wardrobe abuse,
temporary wear returns,
product switching,
false damage claims,
empty-box fraud,
used-item returns,
chargeback abuse,
promotional misuse,
reseller exploitation,
and suspicious purchasing behavior.

Accounts suspected of abusive or fraudulent activity may face:

refund denial,
return refusal,
account suspension,
prepaid-only access,
cancellation of future orders,
permanent blacklisting,
or legal action where applicable.

Villionaire reserves the right to retain shipping, packaging, photographic, video, and transactional evidence relating to disputed claims.

Chargebacks & Payment Disputes

Customers are encouraged to contact Villionaire support before initiating a chargeback or payment dispute.

Fraudulent chargebacks involving:

successfully delivered products,
false non-delivery claims,
worn merchandise,
policy abuse,
manipulated disputes,
or misuse of banking protections

may result in:

permanent account restrictions,
evidence submission to payment processors,
recovery proceedings,
and legal action where applicable.

International Orders

For international purchases:

customers are responsible for return shipping costs,
customs duties,
import taxes,
handling fees,
and local country import regulations.

If an international shipment is:

refused,
abandoned,
unclaimed,
or destroyed by customs authorities,

refund eligibility may be denied and additional recovery or shipping charges may apply.

Currency conversion fluctuations and international banking charges are outside Villionaire’s control.

Sale & Promotional Orders

Products purchased during promotional campaigns or sales may qualify only for:

exchange,
store credit,
or partial refund,

depending on the campaign terms.

Products marked:

“FINAL SALE”
“NO RETURNS”
“CLEARANCE”
“LIMITED DROP”

are strictly non-returnable unless defective.

If promotional gifts or complimentary items were included with an order, those items must also be returned before any refund can be processed.

Right To Refuse Service

Villionaire reserves the right to:

refuse returns,
deny refunds,
restrict return privileges,
cancel suspicious orders,
limit account activity,
or refuse service

where misuse, fraud, suspicious behavior, or policy abuse is identified.

Policy Updates

Villionaire reserves the right to modify, revise, or update this policy at any time without prior notice.

The latest version published on the Villionaire website shall apply to all purchases and transactions.

Contact & Return Address

For all return, refund, exchange, or policy-related inquiries, customers may contact:

Email: support@villionairesclub.com
Phone +91-8977662950

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Registered Business Address:
Plot No, 149, SP Nagar KPHB, Kukatpally, Hyderabad, Telangana, 500085

Authorized Return Address:
Plot No, 149, SP Nagar KPHB, Kukatpally, Hyderabad, Telangana, 500085

Customers must NOT send products back without prior approval and a valid Return Authorization Number (RAN).

Unauthorized returns may be refused or returned to sender.

Customer Acknowledgement

By purchasing from Villionaire, customers acknowledge and agree that:

all returns are subject to approval and inspection,
removal or damage of the security tag voids return eligibility,
Villionaire reserves the right to investigate suspicious claims,
and all decisions regarding returns, refunds, exchanges, and disputes shall be made by Villionaire in accordance with this policy and applicable laws.