SHIPPING & DELIVERY POLICY

Effective Date: 9 June 2026

This Shipping & Delivery Policy explains how Villionaire processes, dispatches, ships, and delivers orders placed through our website.

By placing an order with Villionaire, you acknowledge and agree to the terms of this policy, subject to applicable law.

1. ORDER PROCESSING

Villionaire generally processes orders for shipping within 24–48 hours from the time an order is successfully placed, subject to payment confirmation and applicable order verification.

Orders placed on Saturday, Sunday, or a public holiday will begin processing on the next applicable business day.

The 24–48-hour processing period refers to the time required to prepare and process an order for dispatch. It does not represent the delivery time.

Processing may take longer during:

new collection launches,
sale events,
promotional campaigns,
festive periods,
unusually high order volumes,
operational disruptions,
or circumstances beyond Villionaire's reasonable control.

Once an order has been dispatched, the shipment is handed over to the applicable courier or logistics partner for transportation and delivery.

2. DISPATCH CONFIRMATION

Once an order has been shipped, Villionaire may send a dispatch confirmation through email, SMS, WhatsApp, or another available communication channel.

The dispatch confirmation may include:

courier name,
tracking number,
tracking link,
shipping information,
and other relevant order details.

Tracking information may take some time to become active after the shipment is handed over to the courier.

3. DELIVERY TIMEFRAMES

Delivery timeframes vary depending on:

delivery destination,
PIN/ZIP code,
courier serviceability,
selected shipping method,
transportation conditions,
public holidays,
weather,
and other external circumstances.

Any delivery estimate displayed at checkout or communicated after dispatch is an estimated timeframe only and is not a guaranteed delivery date unless Villionaire expressly confirms a guaranteed delivery commitment.

Delivery may take longer because of circumstances including:

courier delays,
transportation disruptions,
weather conditions,
natural events,
strikes,
public holidays,
customs processing,
regulatory restrictions,
security restrictions,
or other unforeseen circumstances.

Villionaire will not be responsible for delays caused by circumstances outside its reasonable control.

4. DOMESTIC SHIPPING

Villionaire ships to serviceable locations across India through recognized courier and logistics partners.

Domestic shipping availability may vary depending on the destination PIN code and courier serviceability.

Applicable shipping charges, where any, will be displayed at checkout before the order is completed.

Shipping charges may vary based on:

destination,
shipment weight,
shipping service,
order value,
courier partner,
and other applicable logistics factors.

5. INTERNATIONAL SHIPPING

Villionaire may ship internationally to selected serviceable destinations through recognized international courier and logistics partners.

International shipping charges will be calculated based on the destination and available shipping service.

Customers placing international orders are responsible for all applicable destination-country charges, including:

customs duties,
import taxes,
customs clearance charges,
brokerage fees,
local taxes,
handling charges,
and other government or carrier charges imposed in the destination country.

Customers are also responsible for ensuring that the products ordered can legally be imported into their destination country.

Villionaire does not control customs authorities and cannot guarantee the time required for customs clearance.

6. EXPRESS SHIPPING

Customers requiring faster delivery may contact Villionaire to enquire about express shipping options.

Express shipping availability depends on:

destination,
PIN/ZIP code,
courier serviceability,
product availability,
order timing,
and availability of an appropriate express service.

Additional charges may apply for express shipping.

Express shipping does not automatically guarantee delivery by a particular date.

Where Villionaire expressly confirms a specific express delivery commitment, that commitment will apply subject to the terms communicated to the customer.

Customers requiring urgent delivery should contact Villionaire before placing an order or as soon as possible after placing an order.

Email: support@villionairesclub.com
Phone: +91-8977662950

7. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout or otherwise communicated to the customer before the order is completed.

Shipping charges may vary depending on:

destination,
order weight,
shipping method,
courier partner,
international destination,
or express delivery requirements.

Shipping charges paid at checkout are separate from any post-dispatch delivery or RTO charges described in this policy.

8. ORDER TRACKING

Once an order has been dispatched, tracking information will generally be shared with the customer through email, SMS, WhatsApp, or another available communication channel.

Tracking information is provided by the applicable courier partner.

Tracking updates may take some time to appear or may temporarily remain unchanged while the shipment is in transit.

Customers can use the tracking information provided to monitor the progress of their shipment.

9. DELIVERY STATUS

Courier tracking information is used as the primary reference for shipment status.

A shipment may be shown as:

In Transit
Out for Delivery
Delivered
Delivery Attempted
RTO
or another status determined by the courier.

If a shipment is marked “Delivered” but the customer has not actually received it, the customer must notify Villionaire within 6 hours of the shipment being marked as delivered.

Customers should contact:

support@villionairesclub.com

with the relevant order and delivery information.

Before reporting a shipment as not received, customers should check with:

household members,
building reception/security,
neighbours,
office reception,
or another person who may have accepted the shipment on their behalf.

Villionaire may investigate the matter with the applicable courier partner and may request additional information or verification.

Prompt reporting is important because courier partners may have limited investigation and verification periods.

10. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

If a shipment appears to be lost or significantly delayed, customers should contact Villionaire as soon as reasonably possible.

Villionaire may investigate the shipment with the applicable courier or logistics provider.

The investigation may include:

reviewing tracking records,
contacting the courier,
reviewing delivery scans,
checking delivery attempts,
reviewing available proof of delivery,
and requesting additional information from the customer.

Following the investigation, Villionaire will determine the appropriate resolution based on:

courier findings,
available evidence,
order records,
shipment status,
and applicable law.

Depending on the circumstances, the resolution may include:

continuation of delivery,
replacement,
refund,
store credit,
or another appropriate resolution.

11. ADDRESS ACCURACY

Customers are responsible for providing complete and accurate delivery information when placing an order.

Customers should ensure that the following information is correct:

Full name
House/flat number
Building name
Street/road
Locality
City
State
PIN/ZIP code
Country, where applicable
Valid phone number

Villionaire is not responsible for delays, failed deliveries, RTO shipments, or additional delivery costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Once an order has been dispatched, changing the delivery address may not be possible.

If a courier-approved address change is possible after dispatch, any additional shipping or logistics charges resulting from the change may be payable by the customer.

12. CUSTOMER AVAILABILITY FOR DELIVERY

Customers are responsible for being reasonably available to receive their shipments or arranging for an authorized person to receive them.

Courier partners may make one or more delivery attempts depending on their operational policies and the destination.

Customers should cooperate with reasonable delivery requirements communicated by the courier.

Failure to accept or receive a shipment may result in the shipment being returned to Villionaire.

13. CUSTOMER REFUSAL AFTER DISPATCH

Once an order has been dispatched, Villionaire and its logistics partners may already have incurred shipping and handling costs.

If a customer refuses to accept a shipment after it has been dispatched, or otherwise causes the shipment to be returned before successful delivery, a delivery/RTO fee may be charged to the customer.

This fee is separate from the original shipping charge, if any, paid at checkout.

The applicable fee may cover reasonable costs associated with:

outbound transportation,
courier handling,
return transportation,
shipment processing,
and other directly attributable logistics costs.

Where permitted by applicable law, such charges may be:

collected before re-dispatch,
deducted from an eligible refund,
or otherwise recovered from the customer.

Customers who wish to cancel an order should contact Villionaire as soon as possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible without applicable shipping or delivery charges.

14. RETURN-TO-SENDER (RTO) SHIPMENTS

A shipment may be classified as Return-to-Sender (RTO) where the courier returns the shipment to Villionaire due to circumstances including:

customer refusal to accept delivery,
customer unavailability,
incorrect or incomplete address,
repeated failed delivery attempts,
failure to respond to the courier,
failure to cooperate with the courier,
or other customer-related delivery issues.

Where an order becomes RTO for a customer-related reason, the customer may be required to pay applicable delivery/RTO charges before the shipment is re-dispatched.

Where permitted by applicable law, reasonable shipping and directly attributable logistics costs actually incurred in connection with the RTO may instead be deducted from any eligible refund.

If the customer requests re-dispatch of an RTO shipment, Villionaire may require payment of:

applicable RTO/delivery charges; and
applicable re-dispatch shipping charges.

Repeated RTO activity may result in:

COD restrictions,
prepaid-only ordering,
cancellation of future orders,
or other reasonable account restrictions.

15. CANCELLATION AFTER DISPATCH

Customers who wish to cancel an order should contact Villionaire before dispatch.

Once an order has been dispatched, cancellation may not be possible because the shipment has already entered the courier network.

If the customer refuses delivery after dispatch and the shipment is returned to Villionaire, the order will be treated as an RTO shipment and the applicable delivery/RTO charges may apply.

16. SHIPPING RESTRICTIONS

Certain locations may not be serviceable due to:

courier limitations,
geographical restrictions,
regulatory requirements,
customs restrictions,
security considerations,
remote-area limitations,
or other logistical restrictions.

Villionaire reserves the right to decline or cancel an order where delivery to the specified destination is not reasonably possible.

If an order cannot be fulfilled because the destination is not serviceable, Villionaire will communicate the available options to the customer.

17. CUSTOMS & INTERNATIONAL DELIVERY DELAYS

International shipments may be inspected, held, delayed, or otherwise processed by customs authorities in the destination country.

Villionaire does not control customs processing times or customs decisions.

Villionaire is not responsible for delays caused by:

customs inspection,
customs clearance,
import restrictions,
destination-country regulations,
unpaid customs duties or taxes,
incorrect customs information,
or actions taken by local authorities.

Customers are responsible for complying with applicable import requirements in their destination country.

If an international shipment is refused, abandoned, unclaimed, returned by customs, or destroyed or disposed of by customs authorities, additional shipping, customs, handling, or recovery charges may apply and refund eligibility may be affected, subject to applicable law.

18. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts depending on their operational policies and the destination.

Customers should cooperate with delivery attempts and ensure that someone authorized is available to receive the shipment.

Repeated unsuccessful delivery attempts may result in the shipment being returned to Villionaire.

Once returned, the shipment will be handled as an RTO under Section 14 of this policy.

19. DELIVERY TO THIRD PARTIES

Customers may arrange for another person, including a family member, colleague, building security personnel, reception desk, or other authorized person, to receive a shipment on their behalf.

Once the courier records the shipment as successfully delivered to an authorized recipient at the delivery address, the shipment will generally be treated as delivered.

If a customer believes that a shipment was incorrectly delivered, the matter must be reported within the 6-hour reporting period described in Section 9.

20. SHIPPING DELAYS BEYOND VILLIONAIRE'S CONTROL

Villionaire will make reasonable efforts to process and dispatch orders within the stated processing timeframe.

However, Villionaire is not responsible for delays caused by circumstances outside its reasonable control, including:

natural disasters,
extreme weather,
floods,
fires,
strikes,
transportation disruptions,
government restrictions,
civil disturbances,
public holidays,
customs delays,
courier disruptions,
technical failures,
security restrictions,
or other unforeseen events.

Where practical, Villionaire may communicate significant delays affecting an order.

21. RELATION TO RETURNS & REFUNDS POLICY

This policy governs order processing, dispatch, shipping, delivery, tracking, delivery failures, RTO shipments, and shipping-related charges.

Villionaire's separate Returns, Refunds & Exchanges Policy governs:

product returns,
refunds,
exchanges,
free returns,
return shipping deductions,
defective products,
damaged products,
security seals,
and product eligibility.

Where a matter involves both shipping and returns, the applicable provisions of both policies will apply without limiting any rights that cannot legally be excluded or restricted.

22. POLICY UPDATES

Villionaire may modify, revise, or update this Shipping & Delivery Policy from time to time.

The latest version published on the Villionaire website will apply to orders placed after the relevant version becomes effective, unless otherwise required by applicable law.

Customers are encouraged to review the latest version before placing an order.

23. CONTACT

For shipping, delivery, tracking, express shipping, or logistics-related assistance:

Email: support@villionairesclub.com
Phone: +91-8977662950

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Registered Business Address

Plot No. 149, SP Nagar, KPHB, Kukatpally,
Hyderabad, Telangana – 500085, India

Authorized Return Address

Plot No. 149, SP Nagar, KPHB, Kukatpally,
Hyderabad, Telangana – 500085, India