This policy details our processing and delivery practices.
1. Order Processing
Orders are processed within 1-3 business days. Processing may be extended during peak seasons or for customized products. Orders placed on weekends or holidays are processed next business day.
2. Delivery Estimates
Delivery times vary by destination and service selected. Estimates are not guaranteed. Carrier delays, customs procedures, and unforeseen events may impact delivery.
3. Domestic and International Shipping
We ship domestically and internationally through recognized carriers. Shipping fees are calculated at checkout. International customers are responsible for customs duties, taxes, and import fees.
4. Tracking
Customers receive tracking details once the order is dispatched. Once a carrier marks a package as delivered, it is deemed delivered.
5. Address Accuracy
Customers must provide accurate addresses. We are not responsible for failed deliveries due to incorrect information.
6. Lost or Delayed Shipments
a) If tracking shows delivered but package is missing, notify us within 7 days.
b) Lost or significantly delayed packages will be escalated with the carrier.
c) Refunds or replacements are subject to investigation outcomes.
7. Return-to-Sender
Packages returned due to incorrect address or failed delivery attempts may incur additional shipping fees.
8. Restrictions
Certain regions may not be eligible for delivery due to logistics or regulatory limitations.
9. Contact for Shipping Support
For assistance, email: villionairehq@gmail.com
